Legacy Tax Calculator
Put a dollar figure on the friction in your workflow. This is the number that gets the board's attention — and it's almost certainly larger than you think.
The 97% Statistic
Margaret's billing complaint: 49 hours of elapsed time, 5 human handoffs, one system rejection — and approximately 45 minutes of actual productive work. That means roughly 97% of the workflow time was not work. It was waiting, formatting, re-entering, and approving.
The factory test: If you ran a factory where 97% of the time nothing was being produced, you'd shut it down. In knowledge work, we call it "normal."
Legacy Tax Calculator
Enter your real numbers. The calculator shows you the annual cost of friction hiding inside this single workflow.
Annual Legacy Tax — This One Workflow
Cumulative Cost If Nothing Changes
Assumes 3% annual salary inflation compounding.
The multiplier question: This is one workflow. One. How many do you have? If your organisation runs fifty workflows with similar friction profiles, the total Legacy Tax is not this number — it is fifty times this number.